|
Resources
Downloads
Recommended Books
When Bob speaks he often refers to great books that have
impacted his life - either personally or professionally. Choose
from this list to grow as a leader, as a manager and as a person.
Never Be Boring Again by Doug Stevenson - Click on title or
image to order.
Ideas At Work by Bob Furniss and Scott O. Thomas -
Click on title or image to order.
Mission Possible
by Bob Furniss and 15 other authors including Stephen
Covey - Click on title or image to order.
 
It's Your Ship: Management Techniques from the Best Damn Ship
in the Navy
by Michael Abrashoff - Although the book is about leading a team
of Navy Shipmen, the words of wisdom from Michael Abrashoff will
give you real insight into how to lead your team.
 
Good to Great: Why Some Companies Make the Leap... and Others
Don't
by Jim Collins - The basis for moving your organization to change.
Read this and change your perspective then change your organization
to make them great.
 
Call Center Management on Fast Forward: Succeeding in Today's
Dynamic Inbound Environment
by Brad Cleveland - The first book for every call center manager.
Without the knowledge offered in this book about the inter-workings
of forecasting and scheduling you cannot be a successful leader
of a call center - it is that simple!
 
Please Understand Me II: Temperament Character Intelligence
- This is an updated version of a book that I read over 20 years
ago. If you want to understand yourself and your people, then
buy this book today. As we discuss in our speaking programs, I
believe that relationships are key to success as a leader and
manager of people.
 
Searching for God Knows What
by Donald Miller - This is the best Christian book I have read
in 10 years. If you want to see God in a new light in your everyday
walk, this is the one for you. It is irreverent, insightful and
funny. I have read it three times in the past two years!
 
Winning with People: Discover the People Principles That Work
for You Every Time
by John Maxwell - I recently saw John Maxwell speak at a conference.
He has a great life story and this book takes that story and shows
you how to be a better leader.
Click here for Recommended
Websites
Click here
for Contact Center Ideas
LET US HEAR YOUR IDEAS!
|
