function Nav2() { document.write('<div style="padding-left:18px; padding-top:15px; padding-right:15px;"><span class="bigblue"><strong>Services</strong></span><br><div id="gray"><strong>Keynote Speeches</strong><br>With more than 25 years of customer service experience, Bob Furniss knows that relating experiences is simply not enough.  Having provided keynotes for some of the top conferences in America, he tells stories that move an audience toward change.  <a href="s_keynote.html">Find out more</a><br></div><br><div id="gray"><strong>Consulting</strong><br>Touchpoint Associates (TPA) offers a wide array of consulting services to help companies improve their Customer Experiences. The consults have worked with some of the top companies in the world.  From tactical programs to high-level strategy, we have the experience needed to impact your employees and customers.<br><a href="s_consulting.html">Consulting</a>&nbsp;&nbsp;<a href="s_strat.html">Strategic Initiatives</a>&nbsp;&nbsp;&nbsp;<a href="s_tac.html">Tactical Implementation</a>&nbsp;&nbsp;&nbsp;<br><a href="s_qual.html">Quality / Training / Speaking</a>&nbsp;&nbsp;&nbsp;<a href="s_client.html">Client List</a><br></div><br><div id="gray"><strong>Training / Seminars</strong><br>Whether you are planning an employee rally, a user&rsquo;s conference, a trade show or a weekend management retreat, Bob can help you educate and motivate your team.  <a href="s_workshops.html">Find out more</a><br></div><br><div id="gray"><strong>Partnership with Aspect Software</strong><br>Touchpoint Associates recently announced a partnership with <a href="http://www.aspect.com">Aspect Software</a>, to provide a new service focused on improving the skills of frontline contact center managers.  <a href="s_partnership.html">Find out more</a><br></div><br></div> ')};

function Nav3() { document.write('<div style="padding-left:18px; padding-top:15px; padding-right:15px;"><span class="bigred">Resources</span><br><div id="gray"><strong>Articles</strong><br>Checkout the long list of articles that Bob has written for some of the top publications in America.<br><a href="r_articles.html">Find out more</a><br></div><br><div id="gray"><strong>Recommended Reading</strong><br>Check out Bob&rsquo;s recommended reading – you can even click through and purchase books online at Barnes and Noble.<br><a href="r_index.html">Find out more</a><br></div><br><div id="gray"><strong>Download Documents</strong><br>Whether you are trying to find a document mentioned in Bob&rsquo;s latest speech or just looking for tools to help you improve as a leader, this is the place for you.<br><a href="registration.html">Find out more</a><br></div><br><div id="gray"><strong>Recommended Websites</strong><br>A Google search will give you thousands of options.  Bob narrows down the field and makes recommendations for some of the top websites in the industry.<br><a href="r_websites.html">Find out more</a><br></div><br><div id="gray"><strong>Newsletter</strong><br>Read selections from Bob&rsquo;s Newsletter<br><a href=/jan08/index.html>Find out more</a><br></div><br></div>')};

function Nav4() { document.write('  <div style="padding-left:18px; padding-top:15px; padding-right:15px;"><span class="bigblue"><strong>Online Store</strong></span><br><table cellpadding="5" cellspacing="0" width="100%"><tbody><tr valign="top"><td><img src="http://images.barnesandnoble.com/images/23920000/23929686.JPG" border="0" height="87" width="58"></td><td><div id="gray"><font color="#832133"><strong>"Ideas at Work-Powerful Ideas for Transforming Your Call Center"</strong></font><br>Companies are constantly seeking new ideas for improving the customer experience. The place to start is with the front-line people that interact with customers every day. "Ideas at Work" provides real solutions to real problems based on real experience. Executives, managers and agents will find powerful ideas that have transformed organizations at every level. <strong>Available online for $24.95.</strong><br><a href="index_store.html">Click here for ordering information</a><br><br></div></td></tr><tr valign="top"><td><img src="/Mission_Impossible_sm.gif" border="0" height="85" width="58"></td><td><div id="gray"><font color="#842134"><strong>"Mission Possible"</strong></font><br>Learn how to reach your potential from some of the most successful possibility thinkers. Bob joins some of America&rdquo;s leading authors, including Stephen Covey and Brian Tracey in this amazing anthology. The book offers frank and intimate interviews with men and women whose passion and determination have helped them reach the top!<br><a href="index_store.html">Click here for ordering information</a><br><br></div></td></tr></tbody></table></div>')};

function Nav5() { document.write('<div style="padding-left:18px; padding-top:15px; padding-right:15px;"><span class="bigred"><strong>Speaking Overview</strong></span><br /><div id="gray">In the past event planners may have had to settle for either a professional speaker or an expert in the field of customer service. That is just not the case any more. With more than 25 years of customer service experience, Bob Furniss knows that relating experiences is simply not enough. The information has to be presented in a way that challenges the audience to want to accomplish more - to reach for the next level.<br><br><a href="a_bob.html" class="inlinelink">Find out more</a></div></div>')};

function Nav6() { document.write('<div style="padding-left:18px; padding-top:15px; padding-right:15px;"><span class="bigblue">Testimonials</span><br><div id="gray">Clients and participants talk about how they have been impacted by Bob&rsquo;s speeches and workshops.  Check-out why people describe him as "content rich, deeply inspirational and one of the top speakers in America."<br><a href="index_testimonials.html" class="inlinelink">Find out more</a></div></div>')};

function Nav7() { document.write('<div style="padding-left:18px; padding-top:15px; padding-right:15px;"><span class="bigred">FAQ</span><br><div id="gray">Have questions about Bob and his programs.  The Frequently Asked Questions section will provide you with the answers!<br><a href="faq.html" class="inlinelink">Find out more</a></div></div>')};

function Nav8() { document.write('<div style="padding-left:18px; padding-top:15px; padding-right:15px;"><span class="bigblue">Contact</span><br>Bob would love to hear from you.  You can reach him directly or contact the appropriate person to meet your needs.<br><br><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td><div id="gray"><strong>Touchpoint Associates, Inc</strong><br>6870 Dovefield Lane<br>Bartlett, TN 38135<br>901.230.0567<br><br><strong>Bob Furniss </strong><br><a href="mailto:bfurniss@touchpointassociates.com" class="inlinelink">bfurniss@touchpointassociates.com</a></div></td></tr></table></div> ')}

//</tr><tr valign="top"><td><img src="images/card_stack_3d.gif" border="0" height="80" width="58"></td><td><div id="gray"><font color="#842134"><strong>"Thank-you Cards with a Call Center TWIST!"</strong></font><br>Bob often tells stories about the impact of personal notes to employees.  He liked the idea so much that he commissioned a local artist to work with him to create a set of special cards developed just for frontline managers and call center supervisors.<br><a href="index_store.html">Click here for ordering information</a></div></td>