Bob's Programs
In many cases in the past, meeting planners have had to choose between
a seasoned speaker and an experienced industry leader-not any
more! Bob brings over 25 years of experience to every speech or
workshop and as an "
expert who speaks" he also offers the
attributes of a National Speakers Association professional speaker.
Bob also works with each client to customize each speech to ensure
that the subject-matter is both relevant and actionable by the audience.
Keynote Programs - Leadership / Inspiration / Life Strategies
The Powerful Impact of Relational Leadership
How to make the employee experience affect the customer experience.
We all need the support of others to help us reach our goals. That statement was never truer than it is today - especially in all areas of customer service. We can train and measure and manage, but what we really need are employees that lead others to greatness. Creating a culture where employees feel valuable and involved is a key part of most successful companies. Do your employees understand, communicate and live the customer experience vision. By nature, they want to reap the rewards that come with being a part of something important. They want to fee valuable in their job. However, I believe:
- Most companies need a leadership makeover at the front lines.
- Anyone can learn the skill of leading through relationships.
- Many organizations unintentionally undermine the expression of the leadership at the frontlines.
- Most people are looking for a relationship with a leader.
- The frontlines are the place to start when transforming the culture of a company.
As leaders, we must build good relationships in every direction - up, down and across. In this session you will learn:
- The impact of connecting with your employees to allow them to connect with your customers.
- Five steps to achieving relational leadership in your management team.
- Proven strategies for changing the focus from managing to leading across the organization.
- How to make relationships the cornerstone of your culture - how to "Lead With Your Heart."
