News and Events

2005 Bob provides insight in destinationCRM article – “6 Secrets to Selecting the Right Contact Center Location” Bob provides quote to Cisco’s online newsletter IQ – “Using Technology to Improve Call Centers” Bob interviewed by destinationCRM.com - "Virtual Call Centers Need Some Fine Tuning" Bob talks with ComputerWorld - "J.D. Power to Bestow IT Service..." Bob adds insight at destinationCRM.com - "You've Got Questions, We've Got Answers"

2004 Bob offers insight on 2004/2005 at contactcenterworld.com Bob Furniss co-authors article on Real Time Business Optimization 6 Secrets to Selecting the Right Contact Center Location - Destination CRM "Alone for the Holidays" article published in Contact Professional Magazine Bob named as "Expert Author" by Contact Center World Bob Furniss interviewed by GCN.com - Government CRM Article Published for SSPA – Planning for 2005 Touchpoint Associates Announces New Service for Venture Capital Companies Article in Marketing News Magazine – Special Report - Customer Satisfaction Surveys Article published at pizzatoday.com - When is the Right Time for a Call Center? 1 to 1 Marketing Article - Advancing the Contact Center Featured Article in Customer Interaction Solutions Magazine.

2003 CRM Magazine Article - Customer Dissatisfaction Surveys. Bob Furniss Featured in CRM Magazine TPA (formerly Call Center Ideas) Featured in CRM Magazine TPA (formerly Call Center Ideas) publishes article in Contact Center World

Press Releases

Touchpoint Associates Announces New Service for Venture Capital Companies

Call Center Ideas Launches Website

Bob Furniss Selected As Professional Speaker in the National Speakers Association

Bob speaks at Contact Center World webinar on-line!

Speaking News

2005 Speaking Engagements:

• “Lead With Your Heart” – Keynote speech at Concerto Software Solutions Conference 2005
  
• “Practical Ways to Transform your Call Center Culture” – Pre-conference Workshop at the National ACCE Conference
  
• "Deliver Maximum Value with Your Mid-to-Large Sized Contact Center:
  Strategies & Solutions that Fit" - Concerto Software Sponsored Webinar
• "Get Big Performance from a Small-to-Medium Sized Contact Center: Strategies & Solutins that Fit" - Concerto Software Sponsored Webinar
• "Leveraging the Human Touch: Expert Advice on Call Center Productivity" - Service Automation Expo
• "Shine the Spotlight on Your Success" How to communicate the value of support" - SSPA Best Practices Conference

2004 Speaking Engagements:

• “Benchmarking and Beyond Seminar” - Concerto Software
• “The Future of Support Services: A Consultants Perspective” - SSPA Power Panel
• Keynote at Austin Logistics Customer Conference
• ICCM East
• Top Rep
• DePaul University Management Retreat

• ICCM Chicago
• Top Rep Dallas
• IQPC
• Top Rep LA
• Concerto Solutions Conference
• Michigan BWUC