TouchPoint Associates

Engaging Speaking Bob Furniss works with organizations that want to increase profits and productivity by bringing out the best in their people. With more than 25 years of experience working with companies like BellSouth, Fedex and Alltel, his view of customer service and front-line leadership enables him to deliver relevant, hands-on presentations. Find out more
Are you looking for a professional speaker who consistently: Delivers a customized keynote or workshop experience that motivates your employees to want to be better leaders? Uses humor and real-life examples that ignites their passion for people? Creates a buzz in your company that produces a long-term impact on their life and your company?
Bob Furniss	“I would love the opportunity to engage your employees in a dialog that will re-engage them to become better leaders and better employees. I have over 25 years of customer service experience and believe that the success of the frontline leader is dependent on their ability to create meaningful relationships in order to inspire their team to greatness. Please contact me to discuss how we design a program that is right for your audience, your team and your leaders.”
Raving Fans: What People are Saying About Bob "I attended your session entitled, "Leading the Way: Beyond Just Managing", and, I have to tell you, it was one of the best seminars I ever attended! I am really grateful to you for all the great information you sent me home with." – Dawn Hardy, Quality Assurance Team, Mishawaka Customer Response Center Read quotes from more of Bob's clients... Checkout Bob's blog at CustomerThink.com. He is often rated as one of the top five blogs on the site.