Consulting
As founder and President of Touchpoint Associates, Inc., Bob Furniss
has more than 25 years of experience in the customer service field
- assisting organizations to increase productivity and profits by
bringing out the best in their people. He has shared his experience
in the areas of leadership and service with some of the top companies
in America - companies like FedEx, Corporate Express, DePaul University,
Delta Airlines, Hanley Wood and more.
Bob just released two new books - "Ideas At Work," coauthored
with partner Scott O. Thomas, which provides a unique gathering
of smart idease that will dramatically improve the customer experience.
He also recently release a new book with Stephen Covey - "Mission
Possible" - a collection of interviews with men and women
whose passion and determination have helped them reach the top.
Bob is a member of the National Speaker Association (NSA) and
has been a featured speaker and keynote at many industry conferences,
including, ICCM, ACCE, SSPA, CRM Solution and TopRep. He has also
been published in many industry publications including 1to1 Magazine,
Customer Interaction Solutions Magazine, Contact Center World,
CRM Magazine, and SSPA News.
Bob has the uncanny ability to connect with people at every level
of the organization - to make complex ideas simple and memorable.
His sense of humor, extensive experience and real-life stories
make him one of the most inspiring speakers you will ever meet.
His unique speaking style brings to life the day-to-day struggles
of working with customers. Whether he is talking about motivation
and life principles or operations and processes, his presentations
always entertain, provoke, and inspire the audience. If you are
arranging a business meeting, a customer workshop or a company
event, Bob can help deliver ideas and concepts that your audience
can put to use immediately.
Bob Furniss
|
