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Strategic Initiatives
Touchpoint and Tamer Partner consultants have the deep level of
experience needed to help clients chart an effective course for
the future. Our consultants have experience across all organizations
that touch the customer – customer service, sales, marketing, internet
and technology. Based on our deep experience, we see strategy work
as our “sweet spot” and have developed a set of consulting engagements
that can be customized to meet your specific needs:
Roadmaps, Benchmarking, Assessments |
| » | Strategy Roadmaps, Assessment Snapshot, Organization, Staffing, Gap Analysis, Mission Statements and Value Statements, Recommendations |
Customer Experience Management |
| » | Experience Catalogs, Silo Management, Process Maps, Pain-point Matrix, Focus Recommendations |
Operation Optimization |
| » | Roles and Responsibilities, Career Paths, Front-line Management, Process Mapping, Technology Business Requirements, Improving CRM Solutions, Choosing a CRM Solution, Employee Communication |
Culture Management |
| » | Motivation Makeover, Employee Satisfaction Surveys, Employee Compensation Plans, Supervisor and Manager Mentoring and Development, Effective Meetings, Effective Employee Communication |
» Strategic Initiatives
» Tactical Implementation
» Quality
/ Training / Speaking |
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